I have a really good memory for customers. If there's a regular at my store, chances are I know them by sight and name. But I'm very quiet and don't often use names even for friends/family. I just talk in their direction.
But I noticed people assume I don't know them. Even if I see them every day. And then they feel like I don't care, I'm just the person between them and their meds.
So I started greeting everyone I know by name this week. And WOW. I did not realize how much that meant to people, but apparently it's a lot and it completely turns those interactions around.
And I feel really good about it. It's nice making people smile a little.